A power socket
To charge the headset between uses, close to the rooms where it is used. No dedicated socket and no building work needed.
Implementation guideFrom the box to the first session.
No surprises.
What to prepare, who does what, and what the team should know before the first bedside session: with the family in the room or at a distance, and when the patient no longer communicates. Made to be printed and pinned up.
ForPalliative care
01Before you start
The list is deliberately short. RVer runs independently and needs no integration with your institution’s systems. Only the family video call needs internet.
At the bedside
No special room needed. The session happens in bed or in an armchair, with Lying-down mode when the patient cannot sit up.
A person in charge
Someone on the team who takes responsibility for the headset and who we train. No technical knowledge required.
Internet: for the video call
Scenarios play 100% offline. The family video call needs a connection: it is routed through the RVer server and is not recorded anywhere.
02Who does what
We handle
- Supplying the headset and accessories
- Installing and configuring the app on the device
- Loading the scenario library
- Training the team, at no cost
- Updating the library regularly
- Support for the length of the contract
The institution handles
- Naming the person responsible for the headset
- Providing a power socket close to the rooms where it is used
- Deciding where the headset is stored and charged
- Making sure whoever accompanies sessions has been trained
- Arranging video calls with the family, when there are any
- Keeping the cleaning routine between patients
- Telling us about any incident
03Day one
- 01It arrives set up
The headset arrives with the app installed and the scenario library loaded. Team training is included and needs no technical knowledge.
- 02The team tries it
Whoever will accompany the sessions tries the headset lying down, with Lying-down mode on, to know what the patient will see and feel.
- 03The first session
At the bedside, short, with a calm scenario chosen with the patient or the family, and a professional alongside from start to finish.
04The routine, afterwards
Short bedside sessions
In bed or in an armchair, with Lying-down mode if the patient is lying down or reclined. The team decides the length, session by session, according to the patient’s condition.
Choosing with the patient
Whenever possible, the patient chooses: a place they lived, the sea, a place of worship. The family can help. RVer can suggest, but it does not prescribe, assess or diagnose.
Family at a distance
On a video call, the family sees on a phone or computer the same scenario the patient is seeing, and the patient sees and hears them inside the experience. The call is routed through the RVer server and nothing is stored.
Family in the room
When the family is there, they can sit alongside and talk about what the patient is seeing. Some prefer not to put the headset on and simply be together: that is the patient’s decision.
After the session
A slightly damp wipe on the silicone cover, a dry microfibre cloth on the lenses, and the headset back on charge. That is all.
Updates
Automatic, at any hour, never mid-session. At no extra cost.
05Safety and hygiene
Class I medical device (base product) · CE marked (MDR 2017/745) · registered in EUDAMED (Basic UDI-DI 56006195127RVERTZ) and with INFARMED (Portugal, CDM 94571546). Follow these points every session.
Supervision
Always use the RVer system under supervision; never leave the user alone with the headset.
Hygiene between users
Between users, wipe the silicone cover (one washable cover comes with the kit) with a slightly damp wipe, and clean the lenses only with a dry microfibre cloth, no liquids or alcohol.
Signs of discomfort
Stop if dizziness, nausea or discomfort appears. Start with short sessions and calm videos, then increase duration and intensity gradually.
Space and position
Prefer seated use in a clear, stable space. For bedridden users, enable Lying-down mode.
Comfortable volume
Set a volume that is comfortable for the user before starting, on the headset itself.
Data and privacy
Playback runs 100% offline, no accounts. No clinical or personal patient data leaves the headset. Only per-device usage statistics are sent, identifying no one, to improve the app · GDPR-compliant.
Contraindications
Caution or prior clinical assessment in: severe motion sickness or vestibular disorders; uncontrolled epilepsy or photosensitive seizures; inability to follow safety instructions.
Intended user
Healthcare professionals and trained carers, in health or social-care settings. The user is always supervised. Not for self-administration.
Serious incidents
Report any serious incident to the manufacturer (hi@rver.pt) and to INFARMED, I.P.
When the patient no longer communicates
RVer can help manage anxiety and pain as a complement, but it does not replace any care. When the patient can no longer say how they feel, the team has to see it.
Watch for signs
Without words, discomfort still shows: a tense face, moaning, restlessness, hands going to the headset, a change in breathing. At the first sign, take the headset off gently and stop the session.
Shorter and calmer
Short sessions, calm scenarios and a low volume to begin with. A professional stays beside the patient for the whole session.
The team decides
Whether a session makes sense, and when, is the team’s decision, listening to the family whenever possible. If in doubt, do not use it.
06Where it is used
Palliative Care
Comfort and distraction through immersive experiences (nature, travel, memories) for patients in end-of-life care.
Anxiety & Stress
Calm immersive environments, used as a non-pharmacological complement in anxiety and stress contexts.
Mental Health
Safe, controllable environments, used as non-pharmacological support under the healthcare team's supervision.
07In numbers
- 0° to 90°
- Lying-down mode: in bed or in an armchair
- 100% offline
- The scenarios. The video call needs internet
- 0 recordings
- The video call is not stored anywhere
- 2 h 30 to 2 h 40
- Approximate battery life playing video, no cable
08Checklist
To pin up next to wherever the headset is stored.
- Headset charged
- Silicone cover fitted
- Face pad and lenses clean
- Volume low, set before starting
- Patient in bed or reclined? Lying-down mode on
- Video call? Family told and internet connected
- A professional stays beside the patient from start to finish
- Stop if dizziness, nausea or any sign of discomfort appears, spoken or not
- Afterwards: clean it and put it on charge
09Regulatory framing
Medical Device Class I (base product)Registered in EUDAMED and with INFARMED (Portugal)
Class I medical device (base product) registered in EUDAMED (Basic UDI-DI 56006195127RVERTZ) and with INFARMED (Portugal, CDM 94571546), CE marked under MDR 2017/745. RVer Motion, RVer Neuro and RVer Exposure are modules in development, not covered by the registration.
Support
For questions about use, faults, or extra training.