Something not working?
Talk to the people who make RVer.
For institutions that already have RVer. On the other end is the team that makes it, not a call centre. As a rule, we resolve issues within 3 working days.
Before you contact us
The most common cases take a minute to fix, without waiting for us.
The headset will not turn on
Plug it into the USB-C cable and press the side button. If it was asleep, it wakes with a short press, without holding.
The view starts facing the wrong way
With the person seated and looking ahead, hold the Meta-logo button on the right controller for about 3 seconds. The view re-centres.
The controller does not respond
The controllers use AA batteries, which last 3 to 6 months: a warning shows on screen. They also struggle in sunlight or very bright rooms: dim the light.
The Companion app cannot find the headset
The PC or tablet and the headsets must be on the same Wi-Fi network. Without a network, RVer still works: only the app loses its connection.
The battery runs out quickly
Between sessions, put the headset to sleep with a short press of the side button, and charge it after every session. Fully charged, playing video, it lasts about 2 h 40 min.
Someone new joined the team
The getting-started guide, with a video and 14 steps, can be replayed any time in RVer Pausa.
Faults and replacement
RVer takes care of
- Hardware fault: we replace the headset as soon as stock allows
- For as long as the contract runs, everything works: hardware and software
- Automatic updates, at no cost, never in the middle of a session
The institution takes care of
- Damage caused by misuse is paid for by the institution, and the headset is replaced on payment
- Charging and cleaning the equipment between users
- Telling us about any incident with a user, on the same day