The International Day for Universal Access to Information is on 28 September. It is a UNESCO day, built around everyone's right to know what concerns them.
In a healthcare institution that right takes a very concrete form. A son arrives at the care home in the late afternoon and asks: "what did my mother do today?". If she had a virtual reality session, the answer should be more than "she had the headset on".
What gets recorded
With RVer, every session leaves a record: when it happened, how long it lasted and what was watched. It is simple information, and that is the point.
The record does not assess the person, does not score them and does not diagnose. It says what happened, not what it means. The clinical reading (whether the session went well, whether it is worth repeating) belongs to the team, who were in the room.
Explaining without promising
The temptation, when talking to a family, is to embellish. "It did her a world of good", "she was a different person". Sometimes that is true in the moment. But a sentence like that, repeated, turns an activity into a promised outcome.
What you can say safely is more useful: where the person "went", for how long, how they reacted while the team watched. "She asked to see the sea again" tells a son more than "it did her good".
Who can see what
Session data belongs to the person who had the session. Access follows the same rules as any other health information in the institution: the person, or whoever legally represents them, has the right to know what is recorded about them, under the GDPR.
What the institution decides is the workflow: which team members consult the records and how information is shared with families. It is worth deciding before the first question is asked, not at the moment it is.
One simple rule
If the family asks, you answer. With what happened, said clearly, without hiding anything and without embellishing. That, in the end, is access to information: not a form, but an honest conversation at the end of the afternoon.